Frequently Asked Questions
Everything you need to know about your Thatcher’s Wine experience.
How do you ensure the quality and provenance of your wines?
Every bottle in our collection is meticulously inspected for fill level, cork integrity, and label condition. We source exclusively from trusted private cellars and reputable distributors to ensure impeccable provenance and storage history.
What are your shipping policies for temperature-sensitive wines?
We offer temperature-controlled shipping and weather-hold services. During periods of extreme heat or cold, we recommend holding your shipment in our climate-controlled warehouse at no extra cost until conditions are safe for transit.
Do you offer international shipping?
Yes, we ship to many countries worldwide. International shipping rates and customs duties vary by destination. Please contact our concierge team for a custom quote and to verify if we can ship to your specific location.
Can I return a bottle if it is 'corked' or flawed?
We stand behind the quality of our wines. If you believe a bottle is flawed, please contact us within 30 days of purchase. We require the remaining liquid to be returned in the original bottle for evaluation by our sommelier team.
How long can you hold my order in professional storage?
We provide complimentary climate-controlled storage for up to 60 days following your purchase. For long-term solutions, we offer competitive monthly storage rates to ensure your collection matures in a perfect environment.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), Apple Pay, and bank wire transfers for high-value transactions. All payments are processed through secure, encrypted channels.